order status questions
How do I track my order?
Click the profile icon at the top right hand side of our site to track your order.
Has my order shipped?
How do I change quantities or cancel an item in my order?
Help! My order never arrived.
Help! An item is missing or is missing parts from my shipment.
Help! I received the wrong product.
how do backorders work?
my account questions
How do I create an account?
Click the profile icon at the top right hand side of our site to create a new shopping account with us. We will need your name, email, and a password to get started.
If you're looking to start a wholesale account, please click "wholesale" in the menu bar and click "register now".
How do I edit my account information?
shipping questions
How much is my shipping?
BI ships via UPS and will add shipping charges to your invoice. If you require other shipping methods please contact Customer Service at 800-637-5061.
*Please Note: To take advantage of any shipping promotions run by Boston International, the order must ship to an address within the continental United States, and fixtures are excluded.
When will my order ship?
Do you ship to my country?
What if I have a freight claim?
return & exchanges questions
How do I return my order?
Note: if you purchased your product from a 3rd party retailer we are unable to accept your return.
All sales are final. No returns accepted without authorization from Boston International, Inc. We only accept returns on defective or damaged merchandise authorized by Customer Service. No returns accepted after 10 days of receipt.
However, at the company's discretion, non-defective merchandise returned for credit will be subject to a 20% restocking fee if a return is authorized for non defective goods . Please note that the customer will be responsible for all freight charges.
billing questions
What are my payment choices?
Please Note: When placing orders on our website you will not be asked to fill out payment information. Your regular terms will apply. If this is your first time ordering with us, please refer to our Payment Terms.
Initial orders are credit card only. A Credit Card Authorization Form must be filled out prior to shipment:Click here to download a Credit Card Authorization Form
When will my credit card be charged?
Tell me about BI's wholesale prices
I have a question about a charge on my card.
What is BI's Low Price Guarantee?
How do I establish an open account?
backorders questions
How do backorders work?
We have an extensive line and occasionally we are out of stock on certain items.
For our wholesale buyers, we allow you to purchase items that will be in stock soon. You will be notified of any product delays on your invoice.
Any cancellation of a backorder must be received no later than 10 days from invoice date.
We only make reasonable substitutions, and only when completely necessary. Otherwise back orders will be shipped without further notice. Back orders under $50.00 may be cancelled without notice.