order status questions
How do I track my order?
Click the profile icon at the top right hand side of our site to track your order.
Has my order shipped?
When will my backorder arrive?
How do I change quantities or cancel an item in my order?
Help! My order never arrived.
Help! An item is missing or is missing parts from my shipment.
Help! I received the wrong product.
my account questions
How do I create an account?
Click the profile icon at the top right hand side of our site to create a new shopping account with us. We will need your name, email, and a password to get started.
If you're looking to start a wholesale account, please click "wholesale" in the menu bar and click "register now".
How do I edit my account information?
shipping questions
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will my order ship?
Do you ship to my country?
When will my order ship and what are my shipping charges?
return & exchange questions
How do I return my order?
Note: if you purchased your product from a 3rd party retailer we are unable to accept your return.
You may return or exchange your purchase within 14 days of delivery. All products must be in the original condition received. All refunds will be credited to the original purchasing credit card number.
Please call us at 812-906-9578 to begin the return or exchange process.
Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Boston international will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
Returns: Please note that it takes 3 to 5 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Boston International confirming this.
How do I exchange my item?
When will my credit appear on my account?
billing questions
I have a question about a charge on my card.
Click the profile icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records.
If you have further questions or concerns, please contact customer service for further assistance.