Back Orders and Substitutions We have an extensive line and occasionally we are out of stock on certain items. All back orders have a freight cap of 7% of the total cost of the backorder. The 7% cap does not apply to any store display item (napkin spinners, for example). Any cancellation of a backorder must be received no later than 10 days from invoice date. We only make reasonable substitutions, and only when completely necessary. Otherwise back orders will be shipped without further notice. Back orders under $50.00 may be cancelled.