What is the minimum order? Minimum opening order is $300, reorders $150. Orders under the minimum are subject to a $25.00 charge. Remember, this minimum $ amount can be applied to everything in all of our catalogs. Why are orders under the minimum subject to this charge? While we want to sell to everyone, no matter what size their store or order, there is a point where we actually lose money by shipping an order under a certain amount. This charge encourages you, our customer, to go back and see if you need something else, and it helps to defray our expenses in processing smaller orders. Do you accept returns? We stand by our products and we want our customers to purchase our products with confidence. We accept returns only for damaged or defective merchandise, or if we have shipped you the wrong item. Returns are only accepted with authorization from our CS department. We do not accept returns for any other reason. What sizes do your napkins come in? This is the most frequently asked “FAQ”. Almost all napkins come in both luncheon and cocktail sizes. Many of our designs also come in Guest Towels, and a few come in scalloped Rondo, Dinner and our unique, oversized “Gala” What is the best selling size of napkin? Cocktail is by far the best selling size. Guest Towels and Luncheon sizes also sell at a very brisk pace, but still not quite up to the sales turns we see all the time for cocktail. Are Guest Towels really that popular? Yes! Over the past few years we have seen enormous sales growth with Guest Towels. More people are entertaining all the time, and eventually your guests end up, guess where? The updated, fashionable beautiful bathroom! Additionally, Guest Towels are very often used as pre-folded Dinner napkins. Brilliant! Do all designs also come in a paper plate too? No, plates come with many of our most popular designs, which are clearly indicated in our catalogs. We also have a number of “basic” paper plate designs that are meant to coordinate with many of our napkin designs that don’t have a design specific plate. How long will it take to ship my order? This depends on the time of year, and our stock position of course. Generally speaking our orders ship within 1-2 weeks. If you have a time sensitive ship date, please contact our customer service department and they’ll be happy to try and accommodate your request. What do SP and NA symbols signify on products that are in the IHR catalogs? SP means “Special Order” and NA means “Not Available”. We are excited to offer you the complete IHR International Catalog. So while we are not able to stock all items in the U.S., you still have the opportunity to place special orders that will be shipped by special request from IHR Germany to BI on your behalf. Please note -- high import and duty costs make some items too expensive to import therefore we will not offer these items even as a special order. These items are indicated by NA The SP and NA symbols can be used throughout the catalogs for one item or for an entire page. Please check carefully. Are SP items subject to different minimums or rules? What else do I need to know? Special Orders will be shipped separately, and they will not be combined with your regular order. You do not have to place a separate SP order. Your online order of any SP items will automatically split into a separate order. Lead time for special order items is 4-8 weeks. There is no separate minimum $ dollar amount for SP orders Any napkins noted with SP are only available in Luncheon sizes (no cocktail). No Cancellations accepted on Special Order Items (We’re ordering and importing them just for you!) What does IHR stand for? IHR, which is not "1 hour" by the way, is an acronym for Ideal Home Range. But here’s a little secret as well – IHR was founded by Ingrid and Hanjö Rick, hence IHR! Why don’t you sell more items from the Metropolitan Museum of Art? There are many reasons, but mostly we are restricted by what we feel are realistic sales and marketing opportunities for BI. Sometimes it just doesn’t make sense to sell an item, other times we would have to charge too much because of production issues the museum doesn’t face when they sell these items in their retail shops. Jewelry and pottery for example, will most likely never be available to us for precisely these reasons. Was your question here? If not, email us and ask away! web@bostoninternational.com. We’ll do our best to keep our information and FAQ’s up to date.